Refund Policy

Last updated: August 6, 2026

This page summarizes the cancellation and refund terms for Linnea programs. The governing text is in our Terms of Service; if anything here and there differ, the Terms control.

Cancelling a subscription

You may cancel at any time, for any reason — in your patient portal or by emailing support@linneahealth.com. Cancellation requests must be received at least 72 hours before your next billing date; otherwise the current cycle is charged and cancellation takes effect on the following billing date. After cancelling, you keep access through the end of the current billing cycle.

Refunds

If you cancel within the first 72 hours of your subscription term and have not received any services, you will be issued a full refund. If a licensed provider determines a program is not medically appropriate for you, you will be refunded — in full where no services were provided, or for the remainder of your charges following the disqualification. Outside those cases, cancelled subscriptions are not refunded.

Prescription medications

Federal law generally prohibits returning prescription medications to pharmacies for refund or reuse once they have been dispensed — a rule that protects public health and safety — so dispensed medication cannot be refunded. Inspect your medication when it arrives: damaged or incorrect items are replaced by the pharmacy. Contact support promptly if either applies.

Stelo

All Stelo sales are final — no returns or exchanges. Shipping is free within the United States; we do not ship to other U.S. territories, including Guam and the U.S. Virgin Islands.

Questions

Contact your care team in the portal, support@linneahealth.com, or hello@linneahealth.com.